Website Policies

Information We Collect

We collect information that you voluntarily provide to us when you submit inquiries through our contact form or communicate with us directly. This may include:

• Name
• Email address
• Phone number (optional)
• Project location (optional)
• Message content and project details

Automated Information Collection

When you visit our website, certain technical information is automatically processed to ensure website delivery, performance, and security. This may include:

• IP address
• Browser type and version
• Device and operating system information
• Date and time of your visit
• General request metadata

This information is used solely for security, reliability, and abuse prevention purposes. We do not use this data for advertising, profiling, or behavioral tracking.

Our contact form uses Cloudflare Turnstile, a security service that helps protect against automated abuse. When you submit a form, Cloudflare Turnstile may collect and process certain information in accordance with Cloudflare's Privacy Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our services
• To communicate with you regarding potential projects and schedule consultations
• To prevent spam, abuse, and unauthorized access to our contact forms
• To maintain the security and integrity of our website
• To comply with legal obligations and protect our rights

Data Retention

Information submitted through our contact form is sent to a monitored email inbox for business correspondence purposes. We retain this information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. There is no automatic deletion process for submitted inquiries.

IP addresses collected for rate limiting purposes are briefly stored before then being automatically deleted.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and conducting our business (subject to confidentiality agreements)
• When required by law or to protect our rights, property, or safety
• In connection with a business transfer, merger, or acquisition

California Consumer Privacy Act (CCPA)

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act:

• Right to Know: You may request information about the personal data we have collected about you in the past 12 months.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at [email protected].

Children's Privacy (COPPA Compliance)

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected], and we will promptly delete such information.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Contact Form: luxurytileandmosaic.com/contact

Acceptance of Terms

These Terms of Use constitute a legally binding agreement between you and Luxury Tile & Mosaic, Inc. Your continued use of this website signifies your acceptance of these terms and any future modifications.

Permitted Use

This website is intended for lawful purposes only. You agree to use this website in accordance with all applicable laws and regulations. You may use this website to:

• Browse information about our tile and mosaic services
• View our project gallery
• Submit legitimate inquiries through our contact form
• Access publicly available information about our company

Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Submitting false, misleading, or fraudulent information through our contact forms
• Spamming or abusing our contact forms, including submitting excessive or repetitive requests
• Attempting to gain unauthorized access to any portion of the website, related systems, or networks
• Engaging in any form of distributed denial-of-service (DDoS) attack or similar disruptive activities
• Using automated systems, bots, or scripts to access the website or submit forms without express written permission
• Attempting to interfere with, compromise, or disrupt the website's infrastructure, servers, or networks
• Circumventing or attempting to bypass security measures, rate limiters, or access controls
• Extracting, harvesting, or scraping data from the website using automated means
• Engaging in any activity that places an unreasonable or disproportionately large load on our infrastructure
• Using the website for any unlawful, harmful, or malicious purpose
• Violating any applicable local, state, national, or international law

Information Accuracy

We strive to ensure that all information presented on this website is accurate, current, and reliable. However, the content is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions. We recommend contacting us directly through our contact form or speaking with one of our representatives to receive the most accurate, up-to-date, and personalized information regarding our services, pricing, availability, and project details.

While we make reasonable efforts to maintain accurate information, we do not warrant or guarantee the completeness, accuracy, reliability, or timeliness of any content on this website. Services, materials, pricing, and availability are subject to change without notice.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Luxury Tile & Mosaic or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Limitation of Liability

To the maximum extent permitted by law, Luxury Tile & Mosaic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of or inability to use this website.

Governing Law & Venue

These Terms of Use and any disputes arising out of or related to this website shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms of Use shall be brought exclusively in the state or federal courts located in California, and you hereby consent to personal jurisdiction and venue in such courts.

Indemnification

You agree to indemnify, defend, and hold harmless Luxury Tile & Mosaic, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of this website or your violation of these Terms of Use.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting to this website. Your continued use of the website following any changes constitutes your acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have questions about these Terms of Use, please contact us at:

Email: [email protected]
Contact Form: luxurytileandmosaic.com/contact