FAQs | Luxury Tile & Mosaic

Regular cleaning with mild soap and water is usually all that's needed. Harsh cleaners should be avoided. Sealing can be added during installation to help protect against stains and make maintenance easier.

Yes, we have a great deal of experience in an infinite range of styles to find the one that suits your needs best. We are always ready to inspire you with design and material consultations specially tailored to your style and space. Contact us to get started.

Each installation includes proper prep, careful layout, and clean finishing. The goal is a solid, professional result that looks right and holds up over time.

Getting started is simple. Reach out by phone or through the contact form, and we'll talk through your project, timeline, and any questions you have.

We are located in California and serve the greater Placer and Sacramento County areas, including cities like Roseville, Rocklin, Lincoln, Auburn, Folsom, El Dorado Hills, Antelope, Elk Grove, and surrounding areas. Projects outside our service areas may incur additional travel fees of which you will be alerted of in advance.

Absolutely. We stand behind our craftsmanship with a workmanship warranty. The specific terms depend on the scope of your project, and we'll discuss all warranty details before work begins. Additionally, many of the materials we install come with manufacturer warranties.

Timeline varies based on project scope. A standard bathroom typically takes 3-5 days, a kitchen backsplash 1-2 days, and larger projects like full kitchen floors or multiple rooms may take 1-2 weeks. We'll provide a detailed timeline during your consultation.

Not usually. We work to minimize disruption and contain our work area. However, for bathroom renovations, you may need alternative arrangements for that specific bathroom. We'll discuss any necessary accommodations during planning.

Yes, we can remove and reinstall toilets, vanities, and other fixtures as needed for the tile installation. We work carefully to preserve your existing fixtures unless you're upgrading them as part of the renovation.

In some cases, yes, but it depends on the condition of the existing tile and the substrate beneath it. We'll assess your specific situation and recommend the best approach. Often, removing old tile provides better long-term results and allows us to address any underlying issues.

Yes, we can install radiant heating systems beneath tile floors. This is a popular luxury upgrade, especially for bathrooms and kitchens. We'll help you select the right heating system and ensure proper installation for optimal performance.

Waterproofing is one of the most important parts of any wet area, and it is never skipped. Proper membranes and proven methods are used to protect showers, tub surrounds, and other areas from moisture and long-term damage.

We do our best to accommodate your schedule and minimize disruption to your daily routine. We'll work with you to find start times and work hours that fit your needs while allowing us to complete the project efficiently.

We work with all types of tile including ceramic, porcelain, natural stone (marble, granite, travertine, slate), glass, mosaic, and specialty tiles. Each material has unique characteristics, and we'll help you choose the best option for your space and budget.

Porcelain is denser and more durable than ceramic, making it better for high-traffic areas and outdoor use. It's also more water-resistant. Ceramic is typically less expensive and works well for walls and moderate-traffic floors. Both offer excellent design options.

This depends on your aesthetic preference and the room's function. Glossy tiles reflect light beautifully and are easier to clean, making them popular for backsplashes and walls. Matte tiles offer better slip resistance for floors and hide water spots better in showers.

Grout color is a design decision that significantly impacts the final look. Matching grout creates a seamless appearance, while contrasting grout highlights the tile pattern. Darker grout shows less staining over time. We'll provide recommendations based on your tile choice.

Absolutely! Many clients purchase their own tile, and we're happy to install it. We recommend ordering 10-15% extra to account for cuts, breakage, and future repairs. We can also help you calculate the exact amount needed.

Yes, we offer design consultations to help you select tiles that match your vision, budget, and practical needs. We can advise on current trends, timeless classics, and which materials work best for specific applications.

Larger tiles (12"x24" or bigger) make small spaces feel larger and have fewer grout lines to clean. Smaller tiles and mosaics work well for accents and curved surfaces. We'll recommend sizes based on your room dimensions and design goals.

Natural stone requires more care than porcelain or ceramic. It needs periodic sealing and careful cleaning with pH-neutral products. However, many clients love the unique beauty and natural variation. We'll educate you on proper care if you choose stone.

Costs vary widely based on tile type, room size, pattern complexity, and surface preparation needs. As a rough guide, basic installations start around $6-12 per square foot for labor, while intricate patterns or premium materials cost more. Larger quantity projects may qualify for lower per-square-foot pricing after review. We provide detailed estimates after assessing your specific project.

We offer free quotes for most projects. We'll visit your property, discuss your vision, take measurements, and provide a detailed estimate. For very large or complex projects, we may charge a design consultation fee that's credited toward your project if you proceed.

We currently only accept cash and checks for payment. For larger projects, we typically work on a deposit and progress payment schedule, with final payment due upon completion.

Yes! Choose standard tile sizes and patterns, opt for ceramic over porcelain, do some prep work yourself, or focus on high-impact areas like a backsplash rather than an entire room. We'll work with you to maximize your budget while maintaining quality workmanship.

Timeline depends on project size, complexity, material availability, substrate condition, and our current schedule. Weather can also affect outdoor projects. We'll provide a realistic timeline estimate and keep you updated throughout the process.

Yes, we typically require a deposit to secure your project date and order materials. The deposit amount varies by project size, generally 25-50% of the total estimate. This protects both parties and ensures we can dedicate resources to your project.

For floor installations, we recommend waiting 24-48 hours before walking on the tile and 72 hours before heavy furniture. For walls and backsplashes, the tile is ready to use once grouting is complete. Showers should cure for at least 72 hours before use.

Natural stone and unsealed ceramic should be resealed annually or every 1-2 years depending on use and traffic. Porcelain typically doesn't require sealing. We can reseal your tiles or recommend professional services.

Use a pH-neutral cleaner and a soft brush for regular cleaning. For deep cleaning, a mixture of baking soda and water works well. Avoid bleach on colored grout as it can cause fading. Sealing grout after installation helps prevent staining.

Individual cracked tiles can be replaced if you have matching tiles available. This is why we recommend keeping extra tiles after installation. We can carefully remove the damaged tile and install a replacement to blend seamlessly with your existing floor or wall.

Grout discoloration usually results from dirt buildup, moisture, or inadequate sealing. Regular cleaning and proper sealing prevent this. If grout is severely stained, it can be professionally cleaned or even re-colored in some cases.

Ensure proper ventilation, squeegee walls after each use, and clean regularly with mildew-resistant products. Proper waterproofing during installation is crucial. If mold persists, it may indicate a deeper moisture problem that should be addressed.

Remove all items from the work area, including furniture, decorations, and personal belongings. We'll handle the heavy lifting, but clearing the space helps us start promptly. We'll also protect adjacent areas with drop cloths and barriers.

We handle complete removal and disposal of old tile, flooring, and debris. This is typically included in our quotes. We'll haul everything away, leaving your space clean and ready for new installation.

Tile work does generate dust, especially during demolition and cutting. We use dust containment methods, protective barriers, and clean up daily. We also use water saws when possible to minimize airborne dust.

Not necessarily, as long as we have access to the work area. Many clients prefer to be present for the initial day and final walkthrough. We'll discuss access arrangements and keep you updated throughout the project.

If we discover issues like water damage, rot, or an unlevel surface, we'll inform you immediately and discuss options. Addressing substrate problems is essential for a lasting installation. We'll provide a supplemental estimate for any unexpected repairs needed.

We'll do our best to match your existing tile. Bring us a sample or photo, and we'll search our suppliers. However, exact matches aren't always possible if the tile is discontinued. We can often find similar options or create a complementary design.

We focus on thorough surface preparation, precise measurements, and attention to detail at every step. Our installers have decades of experience and take pride in creating clean lines, perfect spacing, and durable installations that stand the test of time.

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